Terms
Terms of Service
These terms are the agreement between you and Hart & heim Pty Ltd (ABN 23 123 508 663) for using Peeka. By using the app, you agree to them. Questions? Email hello@peeka.pet.
What Peeka is
Peeka looks at a photo of an animal and writes a short, first-person “reading” in that animal’s voice. It’s for entertainment. The readings are an AI’s playful interpretation of what’s visible in the photo — they are not statements of fact about an animal’s actual thoughts, and they are not veterinary, medical, or behavioural advice. If you’re worried about an animal’s health, see a vet.
Accounts
The free tier needs no account. Paid plans require signing in with Google. You’re responsible for activity under your account and for keeping your sign-in secure.
Subscriptions, billing and cancellation
- Plans and prices. Peeka Plus and Peeka Pro are available monthly or yearly, priced in Australian dollars (AUD). Current prices are shown in the app.
- Daily allowances. Every plan, free and paid, includes a set number of photo reads (“peeks”) per day; the current allowance for each plan is shown alongside its price in the app. Allowances reset daily and unused peeks don’t carry over.
- Payment and renewal. Payments are handled by Stripe. Subscriptions renew automatically at the end of each billing period until you cancel.
- Cancelling. You can cancel anytime from “Manage subscription.” Your paid features stay active until the end of the period you already paid for, then your account gracefully returns to the free tier — nothing is deleted, though pets beyond the free limit become view-only.
- Price changes. We may change prices in future; changes won’t affect a billing period you’ve already paid for, and we’ll give notice before a renewal at a new price.
Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability, we do; where we are not, the Australian Consumer Law prevails.
Acceptable use
When using Peeka, you agree not to:
- break the law or upload unlawful, harmful, or infringing content;
- attempt to bypass usage limits, security, or authentication;
- reverse-engineer, resell, or commercially exploit the app without our permission;
- overload or disrupt the service or the systems behind it.
Your photos and content
Your photos are yours. To provide the service, you grant us and our processing provider a limited licence to process a photo you submit for the sole purpose of generating your reading and returning it to you. We don’t claim ownership of your photos and don’t store them on our servers.
Our intellectual property
Peeka, its name, design, and software are owned by Hart & heim Pty Ltd. These terms don’t give you any rights in them beyond using the app as intended.
Availability and disclaimers
We work to keep Peeka available and accurate, but to the extent permitted by law (and subject to your Australian Consumer Law rights), the app is provided “as is.” AI-generated readings may be inaccurate, whimsical, or unexpected, and we’re not liable for indirect or consequential loss arising from your use of the app.
Ending access
You can stop using Peeka at any time. We may suspend or end access if these terms are seriously or repeatedly breached.
Governing law
These terms are governed by the laws of New South Wales, Australia, and the courts of that state (and the Commonwealth) have jurisdiction.
See also our Privacy Policy.